KU News Service

Baseball superstars fail at image repair following steroid use

Fri, 02/28/2014

LAWRENCE — The arrival of spring training and a new baseball season always brings hope for fans, but in the last decade it has brought talk of steroids, suspensions and apologies from superstars for using banned substances. A University of Kansas professor and master’s student have published a study examining the efforts of three of baseball’s biggest stars who attempted to repair their images after accusations of steroid use.

Max Utsler, associate professor of journalism, and Susie Epp, a former journalism master’s student, published a study in the Journal of Sports Media analyzing the televised image repair strategies of Mark McGwire, Alex Rodriguez and Barry Bonds. They examined the efforts through the lens of image restoration discourse theory. While they used varying tactics, the athletes had essentially the same results.

“Baseball had three prominent figures who tried to repair their images, and all three failed miserably,” Utsler said. “I’m amazed that more athletes don’t have enough of a sense of history to realize there are some good techniques to use in image repair and some that aren’t.”

Alex Rodriguez, currently on suspension for his role in a performance-enhancing drug scandal, was accused of steroid use several years before his current troubles. Utsler and Epp analyzed a 2009 interview he did with ESPN’s Peter Gammons in which he attempted to repair his image. He used three primary strategies: bolstering, mortification and blame shifting. He briefly used defeasibility in attacking his accuser.

In an athlete’s case, bolstering essentially attempts to remind people of their positive attributes while not explicitly denying accusations. Rodriguez reminded Gammons of his natural talent before moving on to the use of mortification, or admitting wrongdoing and asking for forgiveness. However, in Rodriguez’s case he claimed he was young and naïve when he took steroids, indicating he wasn’t truly accepting responsibility for his actions, Utsler said. Later in his interview he accused Sports Illustrated reporters of invading his privacy and attempting to sully his name by embellishing reports of his performance enhancing drug use.

Mark McGwire attempted his image repair in an interview with Bob Costas on the MLB Network. Utsler and Epp point out that he also used the primary strategies of bolstering, mortification and blame shifting. He frequently reminded Costas of his natural talent and great baseball mind, discussing the many home runs he hit from Little League through college and repeatedly referred to “the man upstairs” for giving him the talent to hit home runs. He admitted to use of steroids but insisted he was using them to recover from injuries and that they didn’t improve his strength or baseball ability, a dubious claim at best, Utsler said.

Barry Bonds was a unique case in that he fervently denied any steroid use and repeatedly attacked his accusers, belittling media members and claiming they were inventing stories of his steroid use without factual basis. He denied use in press conferences and even before a federal grand jury. When asked if he felt a need to apologize, Bonds apologized for having to answer such questions repeatedly.

Utsler said Bonds' continued use of denial is the least likely of the three players’ strategies to work or even be believable. Where children often learn that denial of wrongdoing at a young age will only lead to more trouble, that rarely seems to be the case with athletes such as Bonds.

“We’ve seen that lesson repeated so many times in so many ways,” Utsler said. “It’s a lesson that keeps being repeated but continues to be ignored. The media keep teaching it, yet superstars continue to ignore it.”

While Bonds, Rodriguez and McGwire’s initial attempts at image repair all failed, they have taken various paths since in getting back in the good graces of baseball fans and the establishment.

McGwire has been somewhat accepted again as a hitting coach, first for the St. Louis Cardinals and now for the Los Angeles Dodgers. Bonds retired in 2007 after a knee injury, continuing to deny any wrongdoing while retreating from the public spotlight. Rodriguez continued to play for the New York Yankees and was later dealt a lengthy suspension, leading him to sue Major League Baseball. He recently dropped the suit and is serving the suspension.

The lesson the three athletes offer for both fellow competitors and communications studies scholars is that denial and blame-shifting almost never work in the field of apologia. Ryan Braun of the Milwaukee Brewers provided a recent example of eventually learning that lesson. When originally charged with performance-enhancing drug use, he vehemently denied any wrongdoing, blaming testing officials. He eventually accepted his fate and took part in apologies to fans and the game, led by his team, while serving a suspension and getting back in the good graces of baseball.

Utsler and Epp argue that contributing to a winning team makes it much easier for athletes to gain forgiveness. However, that might not even be enough in the case of Rodriguez, who continues in his image repair saga.

“I think as more time passes A-Rod will go down as his own case study,” Utsler said. “Partly because of wearing the Yankee uniform and being in the New York media spotlight. He had the most to gain, and he also had the most to lose.”

Happy Kansas Day, Kansans! We caught sunflowers standing tall at the Grinter Family Farms just outside Lawrence last fall. You may wonder how the sunflower came to be the State flower in 1903 and we found an excerpt from Kansas legislation: Whereas, Kansas has a native wild flower common throughout her borders, hardy and conspicuous, of definite, unvarying and striking shape, easily sketched, moulded, and carved, having armorial capacities, ideally adapted for artistic reproduction, with its strong, distinct disk and its golden circle of clear glowing rays -- a flower that a child can draw on a slate, a woman can work in silk, or a man can carve on stone or fashion in clay; and Whereas, This flower has to all Kansans a historic symbolism which speaks of frontier days, winding trails, pathless prairies, and is full of the life and glory of the past, the pride of the present, and richly emblematic of the majesty of a golden future, and is a flower which has given Kansas the world-wide name, "the sunflower state"... Be it enacted ... that the helianthus or wild native sunflower is ... designated ... the state flower and floral emblem of the state of Kansas.

RT @caboni : Great to host the @Surgeon _General for another stop on his national listening tour at @KUMedCenter
Explore KU: The Bells of Mount Oread KU’s Campanile, a 120-foot-tall timepiece that tolls automatically on the hour and quarter-hour, not only sounded in the 2015 New Year at midnight with 12 mighty gongs, but also regularly rings up memories for many Jayhawks – the 277 faculty and students who gave their lives during World War II, the graduates who walk through its doors at commencement, and aspiring students who have strolled through the Lawrence campus. (See For nearly 60 years, KU’s 53-bell carillon has been tolling the sounds of peace and serenity across Mount Oread since it was installed in June 1955 inside the landmark World War II Memorial Campanile, which was dedicated in 1951. (See The carillon is also a four-octave musical instrument, which is played with a giant keyboard and foot pedals. University Carillonneur Elizabeth Egber-Berghout (, associate professor of carillon and organ, climbs 77 steps up a spiral staircase in the bell tower to perform recitals several times a month.

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